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I am seeing the message "Primary connection pool for "slot-0-user" failed"  in the system log monitor. End users are not able to authenticate. The end users are in an external AD identity source.

Question asked by Subramanyam Peddibhotla on Feb 13, 2019
Latest reply on Feb 13, 2019 by Subramanyam Peddibhotla


"Primary connection pool for "slot-0-user" failed"

"Failed to connect to Identity source".

I am seeing the above messages in the system log monitor.


When they show none of the end users were able to authenticate to Authentication Manager.

What might be the reason and how to fix it.