Version:1.0 StartHTML:000000182 EndHTML:000000788 StartFragment:000000410 EndFragment:000000756 StartSelection:000000410 EndSelection:000000746 SourceURL:https://my.rsa.com/ERROR: The request could not be satisfied
The Amazon CloudFront distribution is configured to block access from your country.
Generated by cloudfront (CloudFront) Request ID: B8GMkhxAV00MvNzosAfCoIpVL6Wl1yCwivg4ipmHZibpxg-x7pBJxw==
Hi Pham,
I have moved this thread to the RSA Customer Support community as it relates to the myRSA portal and not to a specific product.
Looking at your account, it doesn't look like you validated yourself as a customer when you registered for an RSA Link account yesterday, as I don't see any active maintenance contracts associated with your account. If you are a customer then you can update your account by following the instructions in the following article: 000035296 - How to re-register as a customer or partner on RSA Link
It is also important to note that "the myRSA portal restricts access to only the users who are listed as contacts on the purchase order for one or more of their RSA products, as well as those who have been explicitly granted access." (Refer to the section entitled Accessing the Portal in the Frequently Asked Questions about myRSA document.)
If you believe that you should have access then, after re-registering as a customer, please open a support case on the RSA Case Management portal and select the Access Requests for License or Token Media option in the I need assistance with field shown below. (Refer to the section entitled How do I request access to the myRSA portal? in the Frequently Asked Questions about myRSA document.)
Please let us know if you have any additional questions or concerns.
Thanks!
Jeff
Hi Pham,
The system has been updated so that the 403 error will no longer occur for your country. It will be fully in effect within the next hour, at which point you can follow the steps in the emails received to log in and update your account accordingly.
If you encounter any additional issues, please contact RSA Customer Support who will be happy to assist.
Thanks!
Jeff
Hi Pham,
I have moved this thread to the RSA Customer Support community as it relates to the myRSA portal and not to a specific product.
Looking at your account, it doesn't look like you validated yourself as a customer when you registered for an RSA Link account yesterday, as I don't see any active maintenance contracts associated with your account. If you are a customer then you can update your account by following the instructions in the following article: 000035296 - How to re-register as a customer or partner on RSA Link
It is also important to note that "the myRSA portal restricts access to only the users who are listed as contacts on the purchase order for one or more of their RSA products, as well as those who have been explicitly granted access." (Refer to the section entitled Accessing the Portal in the Frequently Asked Questions about myRSA document.)
If you believe that you should have access then, after re-registering as a customer, please open a support case on the RSA Case Management portal and select the Access Requests for License or Token Media option in the I need assistance with field shown below. (Refer to the section entitled How do I request access to the myRSA portal? in the Frequently Asked Questions about myRSA document.)
Please let us know if you have any additional questions or concerns.
Thanks!
Jeff