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Security Analytics LDAP Authentication issue

Question asked by Yossi Nagar on Feb 14, 2019
Latest reply on Feb 14, 2019 by Yossi Nagar

Hi, 

 

I'm facing a problem with authenticating to SA with AD accounts. 

A few weeks ago one of my colleagues was not able to login the system using he's AD account, so for temporary solution I created for him a local account. 

This morning, I was trying to login the system using my AD account, but I got the same "Bad Credentials" error message like him. 

I found a solution suggestion here but it didn't help me to solve it. 

When searching the logs under /var/lib/netwitness/uax/logs I found an error "Failed to locate directory entry for authenticated user: <USERNAME>"

I removed the AD settings from the SA and created it again, but nothing changed - I can login the system just with the local administrative account. 

 

We're using SA version 10.6.1.0

 

Anyone have maybe another idea?

Thanks. 

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