license violation active user limit exceeded message prompts while we have 7 unassigned tokens available to use. I removed about 4 users from active directory then assign token to new user by using RSA this time problem resolved. Kindly guide me regarding this problem and why token assigned after deleting users from AD?
Hello Touseef,
First, the users with tokens license does not expire however it has a "users with tokens" limit that can be reached and after that you will not be able to assign more token to users.
Hence, there is 2 different aspects, the first one is the "users with tokens" license limit which should be available in order to assign any available tokens and it can be viewed or imported through the "Security Console > Setup > Licenses".
The other aspect is the tokens' seeds which you import separately through the "Security Console > Authentication > SecurID Tokens > Import SecurID Token Jobs".
Therefore, I believe you have tokens' seeds available but there is not enough license limit.
Regarding the AD users deletion, kindly perform a clean up from the "Security Console > Setup > Clean Up Unresolvable Users" so as you can restore the tokens as unassigned.
Best Regards,
Ahmed Abouelnaga