We have a call center, where agents sit at proscribed stations... we intend access to be by RS pc based soft token....Over a 24 hour day three users (the same each day) will be logging in for work.... Can we provision each user with a soft token?
Have a look at this KB, which explains how to do this for 2 UserIDs.
000013555 - Configuring two RSA Authentication Manager 8.x user IDs to share a single SecurID token
It probably could be adapted to work for three.
With this type of setup, you forfeit non-repudiation, so that you could not definitively prove who really did which task.
Each user can have their own software token unique to them on the same system (a windows machine+RSA software token for windows can hold up to 100 software tokens for 100 different users)
Or as Jay suggested, you can make one token work for multiple userids using aliases, but there is a risk of losing specific 'whodunnit ?' auditing and they would all need to know the same pin.
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