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RSA device storage issue

Question asked by Isaac Chege on Mar 8, 2019
Latest reply on Mar 8, 2019 by Isaac Chege

I received a query with my RSA where all the software tokens i had loaded over time have disappeared i.e. requests new import.

 

I have tried to reload new tokens but keep getting an error that it can't access my device storage.

 

image.png

 

Checked on rsa.com and got a blog post with such a challenge https://community.rsa.com/docs/DOC-100737.

 

I have tried to follow through but on running the command prompt, i receive "permission denied" response as below:

image.png

Kindly but urgently advice what may have happened and how i can resolve this.

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