AnsweredAssumed Answered

Create request is not sent in the workflow when entitlement added by Role

Question asked by Shlomo Katz on Mar 15, 2019
Latest reply on Mar 15, 2019 by Shlomo Katz

7.1 P03

What works: 

User access is requested through a form, request is made to add user to application group.

Add account to group > Application AFX

Workflow shows CREATE and ADD

What does not work:

User access is requested through a role.

The same group as selecting from the form is part of the role entitlements.

Workflow only shows ADD and no CREATE.


Application entitlement requires an account.

Workflow is not limited to form.


Any thoughts as why ROLE is acting differently when sending work to the application workflow?


Thank you