AnsweredAssumed Answered

Error while importing token on Android device using QR code

Question asked by Ravindra Rokade on Mar 19, 2019
Latest reply on Mar 20, 2019 by Edward Davis

Hi Experts,

 

I have recently installed webtire in our env. to activate the soft token feature. In the software token profile, Android profile is in place with Dynamic Seed Provisioning delivery method and "User imports token via QR code in Self-Service Console" option is selected.

But when I am trying to import soft token on my Android device (connected to mobile internet) using QR code shown on service portal, I am getting an error "Token import failed. Contact you Administrator".

 

What could be the possible cause for this issue?

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