AnsweredAssumed Answered

RSA SecurID order no longer displaying in DLS

Question asked by Philip Molloy on Mar 20, 2019
Latest reply on Mar 21, 2019 by Edward Davis

Hi. I have recently placed two (2) orders with RSA for SecurId tokens (SID 700s). The orders became separate & were generated 2 weeks apart.


One order was fulfilled & delivered several weeks ago, although I was unable to upload he seed media until I receive bot orders.


I logged on to Download Central (DLS) 2 weeks ago & was presented with details of order 1 that had bene fulfilled.


The second order as now been fulfilled & I have logged on to DLS to ensure the records were available.


DLS now only displays the second, most current, record. The first order is no longer available to view.


What do I do, now?