We received the 10 RSA hard tokens via a third party vendor, DATACOM, but when i tried to install them i have run into an issue.
I ran the following steps:
- Download the decryption code file from the RSA website.
- Run the RSA Decryption Utility from the Token Records CD.
- But when i enter the password i created to download the decryption code file, it says, 'The password that you typed is not correct. try typing it again'.
- I had saved the password before so i'm sure it's not an incorrect password.
Token Pack ID: xxxx-xxxx xxxx-xxxx
BATCH ID: xxxxxxxxx-xx-xx
We have run out of tokens, so prompt assistance would be appreciated please.