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RSA decryption utility issue

Question asked by Silvester Vaz on Mar 28, 2019
Latest reply on Mar 29, 2019 by Erica Chalfin
Hi,
We received the 10 RSA hard tokens via a third party vendor, DATACOM, but when i tried to install them i have run into an issue.
I ran the following steps:
  • Download the decryption code file from the RSA website.
  • Run the RSA Decryption Utility from the Token Records CD.
  • But when i enter the password i created to download the decryption code file, it says, 'The password that you typed is not correct. try typing it again'.
  • I had saved the password before so i'm sure it's not an incorrect password.

 

Token Pack ID: xxxx-xxxx xxxx-xxxx
BATCH ID: xxxxxxxxx-xx-xx

 

We have run out of tokens, so prompt assistance would be appreciated please.
Thanks,

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