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Database Backup Not Listed in Operations Console (8.1 SP1 Patch 5)

Question asked by Tyra Downs Employee on Apr 10, 2019
Latest reply on Apr 17, 2019 by Justin Mitchell

I am attempting to restore a customer database in my test environment.


The customer is running AM 8.1 SP1 Patch 5 and I am running the same version in my test environment.


I copy the customer database to /opt/rsa/am/backup directory on my AM appliance but when I attempt to restore the database from the Operations Console, it doesn’t appear in the list.  Something I should note is that the customer database is 47MB.  I performed this same task with a different customer database last week and was successful.  The successful restore database size was 18MB.    


Does anyone have any ideas???