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Database Backup Not Listed in Operations Console (8.1 SP1 Patch 5)

Question asked by Tyra Downs

on Apr 10, 2019
Latest reply on Apr 17, 2019 by Christopher Salvati

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I am attempting to restore a customer database in my test environment.

The customer is running AM 8.1 SP1 Patch 5 and I am running the same version in my test environment.

I copy the customer database to /opt/rsa/am/backup directory on my AM appliance but when I attempt to restore the database from the Operations Console, it doesn’t appear in the list. Something I should note is that the customer database is 47MB. I performed this same task with a different customer database last week and was successful. The successful restore database size was 18MB.

Does anyone have any ideas???

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Justin Mitchell Apr 10, 2019 2:38 PM
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Guessing permissions related. Make sure rsaadmin user:group (chown rsaadmin:rsaadmin) owns the backup you have dropped in /opt/rsa/am/backup. After confirming, run "chmod 770" against the backup package and try again.
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- Tyra Downs @ Justin Mitchell on Apr 10, 2019 3:43 PM
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  Checking the permissions and ownership was one of the first things I tried thinking that would be the culprit. I am wondering if the size of the database could be an issue. Do you know if there are logs that would provide more detail around why the backup is not considered a "valid" backup file?
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  - Steven Spicer @ Tyra Downs on Apr 17, 2019 7:54 AM
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    Dumb question: what's the name of the backup file?
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    - Justin Mitchell @ Steven Spicer on Apr 17, 2019 11:20 AM
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      Ensure the backup has the ".RSAbackup" extension...
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Christopher Salvati Apr 23, 2019 9:01 AM
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Did you mean you ran a backup via the UI? I'm going to guess you're backing up to the local AM server vs the remote location, or are you backing up to a remote location, then copying the backup file to the AM server via scp or the like?

Backup folder permissions should look like this
drwx------ 3 rsaadmin rsaadmin 4.0K Apr 17 10:56 backup
Backup file permissions should look like this
-rw------- 1 rsaadmin rsaadmin 7.5M Apr 17 10:57 201904171056.RSAbackup

I copy the customer database to /opt/rsa/am/backup directory on my AM appliance but when I attempt to restore the database from the Operations Console, it doesn’t appear in the list.
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- Tyra Downs @ Christopher Salvati on Apr 17, 2019 11:31 AM
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  The database backup file was a file that I received from a customer to restore to my test environment. In order to restore the database backup to my test environment I copied the customer’s backup file to my AM instance (directory location /opt/rsa/am/backup). Logged into the Operations Console and proceeded to restore the database backup. The customer’s database backup file was not listed as an option of database files to restore.
  
  Does that make sense?
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  - Justin Mitchell @ Tyra Downs on Apr 17, 2019 11:35 AM
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    Double check the extension of the backup is ".RSAbackup". The backup file must end with this extension.
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Tyra Downs Apr 17, 2019 11:36 AM
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Resolution:

The database backup file provided by the customer was corrupted. Attempted to edit the backup file using 7-Zip and found that the file was broken.

Had the customer re-copy the backup file from their remote backup location and re-send; restore was successful.

Using 7-Zip is a good tool to determine if a file is corrupted.
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Database Backup Not Listed in Operations Console (8.1 SP1 Patch 5)

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