AnsweredAssumed Answered

NullPointerException when loading a user's accounts

Question asked by Paul Cherrier on Apr 26, 2019
Latest reply on Feb 17, 2020 by Jamie Pryer


We're experiencing an error where we select a user from a request button and then we're taken to the list of accounts for that user. There we see an Error- entry at the top of the screen and cannot proceed with any actions no matter which account we select. We recently conducted a database refresh from a higher environemnt.


This is the ajax call that's returning the accounts. Is there a place where we can find that query?


After selecting a user


After selecting an account and clicking "Next"




ERROR (default task-333) []
    at com.aveksa.gui.components.workflow.BaseAdditionalInformationFieldType.getAccountIds(
    at com.aveksa.gui.components.workflow.BaseAdditionalInformationFieldType.createChangeItems(
    at com.aveksa.gui.components.workflow.AdditionalInformationActionAccountTable.createChangeItems(
    at com.aveksa.gui.pages.changeRequest.edit.submit.RequestFormWizardPageData.handleGenerateCRs(
    at com.aveksa.gui.pages.changeRequest.edit.submit.RequestFormWizardPageData.handleSubmit(
    at com.aveksa.gui.pages.PageManager.forwardRequest(
    at com.aveksa.gui.pages.PageManager.handleRequest(
    at com.aveksa.gui.pages.PageManager.handleRequest(
    at com.aveksa.gui.core.MainManager.handleRequest(
    at com.aveksa.gui.core.MainManager.doGet(
    at com.aveksa.gui.core.MainManager.doPost(