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NullPointerException when loading a user's accounts

Question asked by Paul Cherrier on Apr 26, 2019

Version: 7.1.1.161195

We're experiencing an error where we select a user from a request button and then we're taken to the list of accounts for that user. There we see an Error- entry at the top of the screen and cannot proceed with any actions no matter which account we select. We recently conducted a database refresh from a higher environemnt.

 

This is the ajax call that's returning the accounts. Is there a place where we can find that query?

/aveksa/main?ReqType=Table&TableID=RequestFormActionAccountTable_Accounts&Action=TblContent&PageNum=1&isAjax=true

After selecting a user

 

After selecting an account and clicking "Next"

 

 

Error

ERROR (default task-333) [com.aveksa.gui.pages.base.data.wizard.StepWizardDialogData]
java.lang.NullPointerException
    at com.aveksa.gui.components.workflow.BaseAdditionalInformationFieldType.getAccountIds(BaseAdditionalInformationFieldType.java:831)
    at com.aveksa.gui.components.workflow.BaseAdditionalInformationFieldType.createChangeItems(BaseAdditionalInformationFieldType.java:941)
    at com.aveksa.gui.components.workflow.AdditionalInformationActionAccountTable.createChangeItems(AdditionalInformationActionAccountTable.java:152)
    at com.aveksa.gui.pages.changeRequest.edit.submit.RequestFormWizardPageData.handleGenerateCRs(RequestFormWizardPageData.java:466)
    at com.aveksa.gui.pages.changeRequest.edit.submit.RequestFormWizardPageData.handleSubmit(RequestFormWizardPageData.java:524)
    at com.aveksa.gui.pages.base.data.wizard.StepWizardDialogData.handleRequest(StepWizardDialogData.java:119)
    at com.aveksa.gui.pages.PageManager.forwardRequest(PageManager.java:601)
    at com.aveksa.gui.pages.PageManager.handleRequest(PageManager.java:340)
    at com.aveksa.gui.pages.PageManager.handleRequest(PageManager.java:271)
    at com.aveksa.gui.core.MainManager.handleRequest(MainManager.java:185)
    at com.aveksa.gui.core.MainManager.doGet(MainManager.java:129)
    at com.aveksa.gui.core.MainManager.doPost(MainManager.java:427)

...

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