How to pick one particular Entitlement from user account for deleting purpose.
Any help would be appreciated.
You should be able to do that by many ways. For once if you go to that user's Access tab you should find a list of all his entitlements. As an administrator if you enable the option "Allow access changes on a user's detail Access tab” from Requests > Configuration > Settings, then you should be able to directly modify a user's access from his access tab and submit those changes as a change request.
Thanks Mostafa for your response..
Could you please let me know how to do it from WF.
Actually the scenario is we have one application here called Cisco so i want to delete previous PKID for user and instead of that add new one for the same.
And PKID we are collecting as entitlement from excel file and generating PKID is dynamic process.
Could you please suggest something here.
Well that is a really generic thing to discuss this way but if I understand correctly:
If seen this behaviour implemented in the fulfilment workflow logic where you could use some decision nodes and SQL Select nodes and some public views to find information about the user's existing PKID then use a Provisioning Command Node to explicitly remove the old PKID before adding the new one.
This is a really generic answer and you need to be careful in handling all scenarios in your workflow (without creating what we call a Spider Web ) otherwise you will end up with more problems than you imagine.
Thanks Mostafa for your prompt response will consider all scenarios and work accordingly.
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