I am trying to install and configure the RSA Authentication Agent for IIS (version 8.0.3). The installation of the web agent succeeds and I am able to configure IIS correctly. However, as soon as the first web requests hits the web server, the `w3wp.exe` process of the corresponding app pool crashes. If I disable RSA protection on the root site, the site will respond normally. Our setup in IIS is something like this:
- Sites
- Default Web Site
- My Web Site
- Non-protected sub-site 1
- Non-protected sub-site 2
- rsa-signin (protected with RSA)
- WebID
On the level of My Web Site, the option Enable RSA SecurID Web Access Authentication is enabled, but the site itself is not protected. Only the rsa-signin site is protected with RSA. In this case, I'm trying to access one of the non-protected sub-sites, which don't make use of RSA at all.
The system's event viewer shows some detail about the error, but not much. All I can find is a rather generic 0xc0000374 exception code.
How can I diagnose and solve this issue?
Windows version: Windows Server 2012 R2
IIS version: 8.5
RSA Authentication Agent version: 8.0.3
OK yes that is the newest build, best suggestion is open a new support case with details so this can be looked at and remedied.
Will need aceclient.logs (see page 74-77 of the Install and Config guide -attached here-) and windows event viewer evtx files for the case.