AnsweredAssumed Answered

Error when trying to upgrade from 8.3 P3 to 8.4 by Windows share

Question asked by David Martinez on May 22, 2019
Latest reply on Jun 20, 2019 by Kevin Douglas

Hello,

Today I was trying to upgrade the Authentication Manager from 8.3 P3 to 8.4 by Window share method. The iso is found by the authentication manager and the ugrading starts but the next error appears:

 

Free Disk Space Check:
Required Free Disk Space: 6144MB
Actual Free Disk Space : 86349MB
[INFO] Mounting device CIFS to /tmp/rsa_update/cifs_root.
[INFO] mount error(95): Operation not supported Refer to the mount.cifs(8) manual page (e.g. man mount.cifs)
[ERROR] Mounting failed with exit code 32.
[DEBUG] Failed to mount with security mode ntlmssp Retrying with ntlmsspi
Exception:
Unexpected error
[INFO] Mounting device CIFS to /tmp/rsa_update/cifs_root.
[INFO]
Caching update to /opt/rsa/am/updates/iso/CIFS-8.4.0.0.0-build1404796.iso

 

After that it get stuck there and never installs the ugrade. I was trying to search a workorund but nothing appears. Please help me.

Outcomes