I am trying to edit a user account, but when I click the user I get the following error:
Cannot add or manage a user with user ID com.rsa.common.InvalidArgumentException: Duplicate user ID. User IDs must be unique within an identity source. This user ID is already in use by a user in this identity source.
I have tried cleaning up the unresolvable user accounts from the LDAP identity source, but that didn't work as this user was not unresolvable. I am running Authentication Manager 8.1.
Marshall Stokoe,
I've moved your question to the RSA SecurID Access space where it will be seen by the product's support engineers, other customers and partners. Please bookmark this page and use it when you have product-specific questions.
Alternatively, from the RSA Support page, click on Ask A Question on the blue navigation bar and choose Ask A Product Related Question. From there, scroll to RSA SecurID Access and click Ask A Question. That way your question will appear in the correct space.
Regards,
Erica