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Iphone XS Max

Question asked by Reggie Fisher on May 29, 2019
Latest reply on May 30, 2019 by Reggie Fisher

Hello, I have a user who has an iPhone XS Max. We successfully downloaded the RSA app for iPhone (version 2.4.7)… The token imported successfully, but when we try to authenticate using a token code, it fails. Even testing the pin through the self service console is unsuccessful. We have reset the pin several times, and made sure his RSA account is not disabled. I set a fixed passcode for him to use temporarily. Does anyone know of any issues with this particular phone model... or have any ideas what else I could check?  Thanks.