AnsweredAssumed Answered

Test Authentication fails

Question asked by Christopher Stanford on May 30, 2019
Latest reply on Apr 8, 2020 by Raja S

I am having problems with testing authentication on a Windows 10 workstation.  I have successfully deployed my appliances and they are configured properly.  I have assigned tokens and users have setup PINs properly.  I can test the passcode at the appliance's self-service console and it works properly.  Additionally, I am navigating to the self-service console using the browser on the Windows 10 workstation that fails using the Test Authentication link from within its installed RSA Control Center.  Am I missing something?  Are there some troubleshooting steps I can follow before I open a trouble case?