AnsweredAssumed Answered

Cannot activate token on iPhone

Question asked by Ed Humes on Jun 11, 2019
Latest reply on Jun 14, 2019 by Steven Spicer

I have one single user out of 1,200+ who cannot import a QR code. She is using a brand new iPhone XR, the error says "unable to read QR code, please contact your administrator", which is me, and he's no help.

 

Are there any logs with more detail I can look at? Does anyone have any ideas on how to help her?

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