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Account shows up in query but not in collector

Question asked by Shlomo Katz on Jun 18, 2019
Latest reply on Jun 20, 2019 by Shlomo Katz

ENV: 7.1.1 P1

We have an application that has two environments - Prod and Test (not G&L).

They are similar systems so I use the same G&L Collector query to collect accounts.

An account was created in both systems.

The Production account collector collects the new account.

The same query used against the Test server does not collect the new account.

Running the query with SQL Manager works and sees the new account.

 

Any thoughts why the SQL Manager sees it but G&L does not?

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