Dicky Ng

Unable to open Change Request and Approve the items : Get Request.Loader error - Status: 500

Discussion created by Dicky Ng Employee on Jul 2, 2019
Latest reply on Jul 2, 2019 by Dicky Ng

Hi,

     RSA Identity G&L version: 7.1.0 P05

     Database version: Oracle 12c

     Remote Database: Yes

     Application Server:  Wildfly Clustering

 

     I have a customer that they are getting an Request.Loader error for "Url: /aveksa/main?Oid=1281044&ReqType=GetPartial&ObjectClass...." with state: 4 and Status: 500 when they try to click on Requests -> Requests or Request->Approval to approve the items. See the below screenshot.

 

 

Refer to the aveksaServer.log for web, the below errors have been seen:

 

07/01/2019 09:08:54.041 ERROR (default task-8) [com.aveksa.gui.pages.PageManager]
java.lang.NoSuchMethodError: com.aveksa.server.workflow.WorkflowCategory.isAccessRequest()Z
at com.aveksa.gui.objects.workflow.GuiWorkflowJob.isAccessRequest(GuiWorkflowJob.java:263)
at com.aveksa.gui.objects.workflow.GuiWorkflowWorkItem.isAccessRequest(GuiWorkflowWorkItem.java:370)
at com.aveksa.gui.objects.workflow.GuiWorkflowWorkItem.getChangeRequest(GuiWorkflowWorkItem.java:396)
at com.aveksa.gui.pages.changeRequest.approval.detail.BaseApprovalDetailPageData.getChangeRequest(BaseApprovalDetailPageData.java:69)
at com.aveksa.gui.pages.changeRequest.approval.detail.BaseApprovalDetailPageData.<init>(BaseApprovalDetailPageData.java:54)
at com.aveksa.gui.pages.changeRequest.approval.detail.main.ChangeRequestApprovalMainPageData.<init>(ChangeRequestApprovalMainPageData.java:31)
at sun.reflect.GeneratedConstructorAccessor476.newInstance(Unknown Source)
at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:45)
at java.lang.reflect.Constructor.newInstance(Constructor.java:423)
at com.aveksa.gui.pages.PageManager.makeNewPage(PageManager.java:513)
at com.aveksa.gui.pages.PageManager.handleRequest(PageManager.java:361)
at com.aveksa.gui.pages.PageManager.handleRequest(PageManager.java:271)
at com.aveksa.gui.core.MainManager.handleRequest(MainManager.java:184)
at com.aveksa.gui.core.MainManager.doGet(MainManager.java:128)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:687)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:790)
at io.undertow.servlet.handlers.ServletHandler.handleRequest(ServletHandler.java:85)
at io.undertow.servlet.handlers.FilterHandler$FilterChainImpl.doFilter(FilterHandler.java:129)
at com.aveksa.gui.core.filters.LoginFilter.doFilter(LoginFilter.java:62)
at io.undertow.servlet.core.ManagedFilter.doFilter(ManagedFilter.java:61)
.
.
at io.undertow.servlet.core.ContextClassLoaderSetupAction$1.call(ContextClassLoaderSetupAction.java:43)
at io.undertow.servlet.api.LegacyThreadSetupActionWrapper$1.call(LegacyThreadSetupActionWrapper.java:44)
at io.undertow.servlet.api.LegacyThreadSetupActionWrapper$1.call(LegacyThreadSetupActionWrapper.java:44)
at io.undertow.servlet.api.LegacyThreadSetupActionWrapper$1.call(LegacyThreadSetupActionWrapper.java:44)
at io.undertow.servlet.api.LegacyThreadSetupActionWrapper$1.call(LegacyThreadSetupActionWrapper.java:44)
at io.undertow.servlet.api.LegacyThreadSetupActionWrapper$1.call(LegacyThreadSetupActionWrapper.java:44)
at io.undertow.servlet.handlers.ServletInitialHandler.dispatchRequest(ServletInitialHandler.java:272)
at io.undertow.servlet.handlers.ServletInitialHandler.access$000(ServletInitialHandler.java:81)
at io.undertow.servlet.handlers.ServletInitialHandler$1$1.run(ServletInitialHandler.java:110)
at java.security.AccessController.doPrivileged(Native Method)
at io.undertow.servlet.handlers.ServletInitialHandler$1.handleRequest(ServletInitialHandler.java:107)
at io.undertow.server.Connectors.executeRootHandler(Connectors.java:202)
at io.undertow.server.HttpServerExchange$1.run(HttpServerExchange.java:805)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
at java.lang.Thread.run(Thread.java:748)
07/01/2019 09:08:54.048 WARN (default task-8) [com.aveksa.gui.pages.PageManager] Unable to create page for pageID=ChangeRequestApprovalMainPageData ...
pageID=ChangeRequestApprovalMainPageData::isAnonymous=false::URL=Oid=298381437:WPDS:1&PageID=ChangeRequestApprovalMainPageData&ReqType=GetPartial&ObjectClass=com.aveksa.gui.objects.workflow.GuiWorkflowWorkItem&isAjax=false
07/01/2019 09:08:54.048 ERROR (default task-8) [com.aveksa.gui.core.MainManager] 172.17.197.158 invalid request: https://accessmanager.global.RSA.org/aveksa/main?Oid=298381437:WPDS:1&PageID=ChangeRequestApprovalMainPageData&ReqType=GetPartial&ObjectClass=com.aveksa.gui.objects.workflow.GuiWorkflowWorkItem&isAjax=false
.
.

 

Has anyone seen this issue before? Is it caused by authentication issue or cache? Please advise. Many thanks in advance.

 

Regards,

 

Dicky

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