Hi,
I need help in integrating google Apps with RSA Identity Governance and lifecycle. I am getting error while running Google Apps Entitlement Collector:
Collector test failed:
com.aveksa.server.runtime.ServerException: Test request failed with response: Request timed out
Thanks
Dharmendra
Hi,
We are able to establish the connctivity to console.google.com using telnet, nc and wget command
But still we are not able to pull the data.
Hi,
Thanks for your reply....
but my Google Apps Account Data Collector is working fine and fetching data.
Thanks
Dharmendra
I believe this may be due to a change in the Google Apps API that we are not handling correctly. Please log a case with RSA Support and reference ACM-99739 as a start.
After trying so many steps, now finally we are not getting RTO
Now we are getting
EC[31002] Context[Collector Name=Google Apps EDC, Agent Name=AveksaAgent, Data Run ID=679Reason=com.aveksa.common.DataReadException: com.aveksa.common.DataReadException: com.google.api.client.googleapis.json.GoogleJsonResponseException: 403 Forbidden { "code": 403, "errors": [ { "domain": "global", "message": "Forbidden", "reason": "forbidden" } ], "message": "Forbidden" }. Caused by com.aveksa.common.DataReadException: com.google.api.client.googleapis.json.GoogleJsonResponseException: 403 Forbidden { "code": 403, "errors": [ { "domain": "global", "message": "Forbidden", "reason": "forbidden" } ], "message": "Forbidden" }. Caused by com.google.api.client.googleapis.json.GoogleJsonResponseException: 403 Forbidden { "code": 403, "errors": [ { "domain": "global", "message": "Forbidden", "reason": "forbidden" } ], "message": "Forbidden" }] Message[Data collection failed on the agent]
403 Forbidden is returned by Google API server. Please consult with Google to determine the actual reason.
Check that the GoogleApps instance has a valid license (i.e. it has not expired). We had a case where the GoogleApps ADC worked fine but the GoogleApps EDC received the same forbidden errors that you are getting and the cause was an expired GoogleApps license.
As per the error, I suggest to verify the connectivity (telnet, nc or wget) from the G&L server to google apps end point