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Bulk email, triggred from joiner process, need to be stopped

Question asked by Bhanupriya Sharma on Jul 10, 2019
Latest reply on Jul 10, 2019 by Bhanupriya Sharma

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In our tool, the joiner rule is an attribute change rule and would trigger the joiner workflow in case any new user is detected.

We had to import the latest data of users in UAT HR staging database. While doing this process we always delete the joiner rule before importing which prevents the joiner process from triggering.

But this time some how I missed out removing the joiner rule and imported the data which caused the triggering of joiner process nearly for 9000 users and this lead to trigger of bulk email of joiner notification.

The request has completed but the emails are still going out as I am typing this. So could you please help me by sharing if there is a way to stop sending these emails now?

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Tahir Ahmed Jul 10, 2019 3:31 AM

Goto Admin --> Email

Update these settings - hostname of the mail server--- enter some random value, email sending will fail

Goto Admin --> Email

Update these settings - set it to disable 'Yes' or enter your email/test email to redirect all emails

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Bhanupriya Sharma @ Tahir Ahmed on Jul 10, 2019 4:34 AM

Thank a lot Tahir

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Bhanupriya Sharma @ Tahir Ahmed on Jul 10, 2019 5:23 AM

Thank you for this. So after changing the exchange server IP address, emails are not hitting on exchange server but yes there are bulk emails in Admin->Email->Log queue which is getting processed as "Failure Sending Email".

But is there a way to delete this email queue as there are nearly around 6500 email in the log which is getting processed slowly?
Unless this email queue is clear we would not be able to do any new testing which involves email test.

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3 Replies

Tahir Ahmed Jul 10, 2019 3:31 AM
Mark Correct
Correct Answer
Goto Admin --> Email
Update these settings - hostname of the mail server--- enter some random value, email sending will fail

OR
Goto Admin --> Email
Update these settings - set it to disable 'Yes' or enter your email/test email to redirect all emails
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- Bhanupriya Sharma @ Tahir Ahmed on Jul 10, 2019 4:34 AM
  Mark Correct
  Correct Answer
  Thank a lot Tahir
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- Bhanupriya Sharma @ Tahir Ahmed on Jul 10, 2019 5:23 AM
  Mark Correct
  Correct Answer
  Thank you for this. So after changing the exchange server IP address, emails are not hitting on exchange server but yes there are bulk emails in Admin->Email->Log queue which is getting processed as "Failure Sending Email".
  But is there a way to delete this email queue as there are nearly around 6500 email in the log which is getting processed slowly?
  Unless this email queue is clear we would not be able to do any new testing which involves email test.
  Like • Show 0 Likes0
  Actions

Bulk email, triggred from joiner process, need to be stopped

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