We are on IGL 7.1 P03. We have the need to send an email with instructions on how to setup their VPN access once a user has been added into the appropriate AD Group. The preference would be after the access has been provisioned/verified.
Has anyone done this or know of a way that an email can be sent once a the user has been made a member of the Group? I was looking at the Rules, including the Group Membership Change, User Access, etc. rules but none of them seem to allow for this.
Perhaps in our Fulfillment WF a node can be added to check for the specific Group, but I hate to add logic that is so specific.
Thanks in advance.
I think workflow is the way to go here, but not based on the group.
I would create a custom attribute for groups, something like "Installation Instructions" or "Onboarding" and put the instructions in there. Then in the WF, check if there is data in that field and if there is, use it to send an email to the user. This could then easily be extended to however many groups need it, each with their own onboarding and no addititional complexity in the WF beyond the first setup.
I did some initial testing just now and allows some formatting (I only checked for linebreaks with <br />. Though I would probably just add a link to your company Knowledgebase for the guide instead of emailing it.
Regards
Kristian