My RSA self Service portal can not create IOS QR codes (attached file) but can create Android QR Codes.What settings should I check to allow IOS QR code Creation.
Please try the steps in this article and let us know if it resolves your issue.
000031612 - Failed to generate QR Code error when trying to activate software token using QR code in RSA Authentication Manager 8.x Self-Service Console
This settings is already enabled as shown below. Some info is cut out.
What specific version and build of AM ?
We had a problem with QR for IOS only, and resolved in 184.108.40.206.0 (8.4 patch 1)
If you are on 220.127.116.11.0 (current patch level) and still have this problem please open a support case, and specifically have the support engineer reference this defect number AM-32496.
Thank you Edward. My current version is below. I plan to upgrade in two weeks to the current patch. RSA was ignored for the last couple months because a previous engineer left. If it still doesn't, work Ill contact support.
Yes, I checked the known issue, and it said resolved in 18.104.22.168.0, so I reckon it reverted if you have it now. If you can get Android to do QR then any QR profile should work, your system settings are fine... but you are not the only site who has seen IOS 2.x not being able to QR where Android can.
As a workaround you may be able to use Android profile as a base template to create the IOS profile from, just rename it and use a different device serial number (under the hood the software token app won't care what template was used as long as the basic settings work 6 digit or 8 digit, keyfob or pinpad....etc)
As a side note, I tested this on 22.214.171.124.0. Used IOS 2.x, named it AAA-test-IOS, set to QR, and had my test user log into SSC, so, it inherently 'works' on my setup.
I also tested this from my Web Tier, it too generated an IOS QR successfully.
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