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Unable to Raise a Case in RSA Portal - Single Sign-On Error

Question asked by Sree Nivas Anandavel on Jul 22, 2019
Latest reply on Jul 25, 2019 by Erica Chalfin

Hi Team,

 

My email id registered with RSA is sree.nivas.anandavel@morganstanley.com. When i try to create an account case or select any options the tab throws ""single sign on error - We can't log you in. Check for an invalid assertion in the SAML Assertion Validator (available in Single Sign-On Settings) or check the login history for failed logins"".

 

Can you please help me in getting this issue resolved so that it will be helpful.

 

Thanks,

Sree Nivas

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