Hi Team,
My email id registered with RSA is sree.nivas.anandavel@morganstanley.com. When i try to create an account case or select any options the tab throws ""single sign on error - We can't log you in. Check for an invalid assertion in the SAML Assertion Validator (available in Single Sign-On Settings) or check the login history for failed logins"".
Can you please help me in getting this issue resolved so that it will be helpful.
Thanks,
Sree Nivas
Hi Sree,
Adding to what Erica Chalfin said, you can follow the instructions in the knowledge base article entitled 000035717 - A single sign-on error is displayed when accessing the Case Management portal on RSA Link to resolve your issue.
Thanks!
Jeff