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RSA application is being opened with blank screen

Question asked by Pallavi Lodh on Jul 31, 2019
Latest reply on Jul 31, 2019 by Erica Chalfin

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Hi Team,

I have installed RSA secureID token on phone and I got the email with .sdtid file.While trying to open that file , I am being redirected to RSA application with blank screen.

Can you please suggest what can be done as I am not able to login with RSA passcode.

Thanks & Regards,

Pallavi Lodh

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Erica Chalfin Jul 31, 2019 9:49 AM
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Pallavi Lodh,

Please let us know what version of the RSA SecurID Software Token app you installed and on what device. Also, what i the OS of that device.

Regards,
Erica
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- Pallavi Lodh @ Erica Chalfin on Jul 31, 2019 11:35 AM
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  Hi Team,
  
  Issue has been resolved.
  
  Thanks & Regards,
  
  Pallavi Lodh
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  - Erica Chalfin @ Pallavi Lodh on Jul 31, 2019 11:35 AM
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    Pallavi Lodh,
    
    Great news! Can you share the solution? It may help others if they come across this same issue.
    
    Regards,
    Erica
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