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Activities cannot be Cancelled

Question asked by Emre Guloglu on Aug 1, 2019
Latest reply on Aug 8, 2019 by Ian Staines

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Hi all,

There are some activities which I need to cancel. I'm not able to cancel them manually since whenever I click Perform->CancelIed->OK, just page is refreshed and nothing happens or processing data modal never ends.I tried to cancel them using web service but while some of them are cancelled the rest stuck on open status. Also tried below solution but didn't work.

000037430 - WebService cancelChangeActivity causes activity to stay in Activity State of Open in RSA Identity Governance & Lifecycle 7.1.x

Is there anyone facing this issue too? The workflow is below. I could complete the current node and close the activity but what I need is cancelling.

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Emre Guloglu Aug 2, 2019 12:50 AM
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Anyone has any idea? Should I log a case with RSA support?
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Ian Staines Aug 8, 2019 5:47 PM
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You should be able to cancel any Activity from the Activities page. If there is some failure that is preventing this from working I would also expect the AdminAPI WebService call to fail.

I cannot really understand your initial failure from your description. I would open a support case so we can assist you directly.
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Activities cannot be Cancelled

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