AnsweredAssumed Answered

Identity Source sync issue either timeout or not able to retrieve

Question asked by SFDC IT on Aug 1, 2019
Latest reply on Aug 22, 2019 by Jay Guillette

Hello,

 

We are getting AD sync issue on regular interval and showing below error:

 

There was a problem processing your request.
Failed to connect to the identity source. Possible reasons include invalid user name or password, connection refusal, connection timeout, or failure to resolve host name.

 

Test connection is working successfully and when we click save and finish it's updated the identity source and make connection successfully but after some time it's again got disconnected.

 

And this is happening continuously.

 

Any help will most appreciated.

 

Thanks...

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