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PIN Unlock Key

Question asked by Moritz Schneider on Aug 5, 2019
Latest reply on Aug 5, 2019 by Edward Davis

I am trying to store a certificate for smart card logon on an RSA SecurID SID800. To do so, I am this documentation. https://rsa.jiveon.com/docs/DOC-45527

 

When it comes to the PIN prompt, it does not accept the PIN and says "Your smart card is locked".

 The same error message appears when I try the PIN in the RSA Control Center --> Test PIN.

 

Now I would like to "Unblock your PIN".  For this, I follow this document: Obtain the PIN Unlocking Key for an RSA SecurID 800 Authenticator. In my RSA Security Console, I do not have a section to option the PIN. 

https://community.rsa.com/docs/DOC-77508

 

WHERE can I find/get the PUK of the dongles/ smart cards?

 

Thank you.

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