Version.: 7.1.1 p1
RSA supplied DB Oracle 12c
Application is a collection of Active Directory groups with a specific attribute.
A separate approval workflow is used requiring the manager and group owner to approve.
Once approved, the Active Directory AFX Workflow is used.
The application collector shows that the user has been added to the group.
Issue: The request does not close due to "pending verification"
Action Taken: Performed a full refresh.
Any ideas to why the job is not closing when everything says it should?
Solution:
Recap: The "application" is just a collection of Active Directory groups with a specific attribute.
When a request was made, the Active Directory AFX was used successfully.
The collector should a successful member/group relationship.
Issue: even though the collection "looked" good, the change would not close.
This was due to an "account" collection issue.
Resolution: On the Applications General tab > click Edit > look for "Directory for Accounts" > choose Active Directory.
This allows the application to see the "accounts" and not just as a member of the group.
Once this was set, my requests closed successfully.