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Should I be looking for an updated RSA Auth Agent?

Question asked by Scott Williamson on Sep 4, 2019
Latest reply on Sep 5, 2019 by Edward Davis

I am setting up new production machines with our RSA Auth Agent 7.4.0.40 package. I have noticed the HKLM\SOFTWARE\Policies keys are not being created during installation. This results in successful Authentication tests from the RSA control center. However, when you try to Authenticate during login it will always fail.

 

I was able to re-mediate by comparing the Registries of authenticating and non-authenticating machines with RSA. I'm now importing the missing keys to the new machines. I have a feeling this was cause by permission changes in a Windows update. Is there an updated RSA Authentication Agent I should be using instead of manipulating the Registry?

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