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Account Template cannot be changed

Question asked by Yunus Emre Guloglu on Sep 5, 2019
Latest reply on Sep 12, 2019 by Mostafa Helmy

Hi all,


I've faced an issue while creating change requests. Eventhough application's account template is selected as $(User.User_Id} it acts like its choosen as another account template which is previously defined on the application. Value of roles_account_template_id on t_applications table is correct. The issue only occurs on that application.


For instance, while user_id is Emre and it must be shown as Emre in the cr, it shown as RSA/Emre.


Any help would be appreciated.