Requests are getting stuck at "wait for verification" node, kindly suggest what may be the cause of this and a resolution.
Aveksa version -- Version 184.108.40.206118 P07
Any leads would be appreciated.
Wait for Verification node state, the changes needs to be collected in RSA via collector then only the state will change to complete. Please check your changes in target system and then run the collection.
The requests are atleast 6 months old, we also have requests which are 1, 2 years old. The collections are run daily for all the affected applications. We have verified the data from the target systems and changes are being collected from the target systems. Since the collections are running daily, the CRs should have been completed by now, but still they are stuck.
If the changes are collected into the RSA, you can change the state to complete work node in the processing workflow respective to each request.
Because for old request sometime, CR will not complete. I have also faced the same issue.
Please let me know, if you need any help.
This case is only you are seeing in old request not with the new request correct?
If you are sure that all change items in these change requests have been fulfilled and collected, yet they are still stuck in pending verification, I would recommend logging a case with RSA Support to check with you what is going on.
Reference this link: How to contact RSA Customer Support
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