Where do I configure the email notification for users receiving token expiration notices? I want to set mine to remind users in 20 days your token is going to expire. Please contact help desk to walk you through the self service portal.
The RSA Authentication Manager server does not have this ability to notify individual users by itself. RSA Professional Services can set up AM Prime, which is a suite of tools that can do self-service and administrative work that is beyond the scope of the built-in web interfaces on the Authentication Manager server.
AM Prime can also have ENS2 installed as an additional toolkit (expiry notification service). It is ENS which is configured for various end-user notification and token management:
Token PIN expiration OnDemand Token (ODT) PIN expiration ODT token expiration Token expiration Token inactivity alerting and optional shutdown ODT token inactivity alerting and optional shutdown Account inactivity alerting and optional shutdown Account expiration alerting
ENS Configuration OverviewThe Expiry Notification System is a command line interface Java executable designed to be run on a regular intervalto primarily automate the generation of end-user and administration notifications for key token lifecycle events. Inaddition to notifying users it can also be configured to take action on accounts or tokens having exceededconfigurable limits.
So, if you have PRIME installed, check that server for ENS2. Or contact your RSA Professional Services rep and ask about ENS2. Or you can start by opening a support ticket, and we can look into what you have set up in your environment.
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