AnsweredAssumed Answered

fulfill changes described in form

Question asked by Zoltan Izsak on Oct 15, 2019
Latest reply on Sep 28, 2020 by Ian Staines

In my termination form there are some actions which have to be done outside of IGL scope. I mean there are some instructions about the user's home folder, mobile phone, mailbox, etc which are not managed in IGL but still the operators have to complete them.

However I am struggling with assigning anybody to changes described in termination form. I split the tasks into distinct fulfillment activities: 2 items (terminate user, disable account) are covered with proper ff activity but the third one (changes described in termination form) is completed automatically by system as there is no identified change request item.

Does anybody have an idea how can I force the system to assign this pseudo-task to operator?