In my termination form there are some actions which have to be done outside of IGL scope. I mean there are some instructions about the user's home folder, mobile phone, mailbox, etc which are not managed in IGL but still the operators have to complete them.
However I am struggling with assigning anybody to changes described in termination form. I split the tasks into distinct fulfillment activities: 2 items (terminate user, disable account) are covered with proper ff activity but the third one (changes described in termination form) is completed automatically by system as there is no identified change request item.
Does anybody have an idea how can I force the system to assign this pseudo-task to operator?
Hi Zoltan,
If the request here is to create a dummy CR item for the changes described in the termination form and have a manual fulfillment acitivity pend on it, I don't think that is possible, however how about pending the CR on an activity node and the CR completing once that activity has been completed outside of IG&L and the operator logs into IG&L and completes the activity? Let me know if I'm missing something from the picture here.