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AveksaAdmin login not working post rebuilding schema

Question asked by Devika Sunil on Oct 17, 2019
Latest reply on Oct 20, 2019 by Devika Sunil

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After rebuilding avuser schema (000028204 - How to remove all user data stored in the RSA Identity Governance and Lifecycle application database steps followed), I'm unable to login to the GUI. It keeps giving me authentication error. I have tried both default password (<redacted>) and the password I was using prior to the activity. I also applied the patch (P02) again.

Version 7.1.1 (P02)

Please assist on what could have caused this and how to be able to login again. Do you think some tables might be locked?

Ian Staines, Venkata Ramana Reddy Kanaparthy

Please note that we're using Virtual Appliance with external DB.

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Ian Staines Oct 17, 2019 10:39 AM
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The default password is case sensitive.
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- Devika Sunil @ Ian Staines on Oct 20, 2019 5:24 AM
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  Noted, Ian. I used the exact password provided in the installation document. When I clear DB, is it necessary to re-install from scratch as well?
  
  Alternatively, if I delete all collectors, starting with identity collectors, will all user & account history be deleted? I want to change the data source of my identity collector ( I accidentally selected CSV instead of DB followed by csv as DB type - this is the only change I require right now). This is quite important since the client might start using data directly from the Database in the future. We are now in UAT and can clear all data and start over.
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Najeeb Peracha Oct 17, 2019 11:23 AM
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If the symptoms in your environment match with those in the following KB, please open a Support Case for assistance in resetting the password:
000035427 - How to recover the AveksaAdmin account password in RSA Identity Governance & Lifecycle 7.0.2 P02 and above
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- Devika Sunil @ Najeeb Peracha on Oct 20, 2019 6:25 AM
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  Thanks, Najeeb. Will check this as well.
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