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RSA AAoP 7.3.0.0 database setup sql scripts won't run successfully

Question asked by Prabhjyot Kaur on Oct 30, 2019
Latest reply on Nov 14, 2019 by Prabhjyot Kaur

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Hi, I have set up using the following components:

AAoP v 7.3.0.0

Rhel 7

Tomcat version 7

JRE version 1.7

oracle 12c

ojdbc7.jar thin driver for oracle 12c

When I try to set up the databases while installation, namely the core, bo, case management and rdp trojan, I receive errors saying that the database scripts could not be run successfully. Kindly let me know of the possible reasons behind this. Though I am able to obtain the login page of backoffice application (that is the only war file i have tried deploying till now), it doesn't let me go through with the default credentials: admin/admin.

Thanks.

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Jasmine Zakir Oct 31, 2019 2:16 PM
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Please attach the logs showing the error stack.

Thanks,

Jasmine
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Prabhjyot Kaur Nov 4, 2019 6:42 AM
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Hi Jasmine, I was successfully able to run the scripts. However, here is one concern. While specifying creation parameters for the Core Database on Oracle, I had given /home/oracle/AAOP7300/3 as the BLOB Tablespace Path. However no such file is to be seen at this path even after execution of all the sql scripts for core db, bo and case management. All the rest files get created with no problems. Is this a normal behavior or am I going wrong somewhere? Thanks.
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- Jasmine Zakir @ Prabhjyot Kaur on Nov 4, 2019 4:12 PM
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  Did the script 15_DBA_CreateBLOBTablespace.sql execute successfully?
  
  Thanks,
  Jasmine
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  - Prabhjyot Kaur @ Jasmine Zakir on Nov 4, 2019 11:50 PM
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    Hi Jasmine, the following could be seen in the logs for this particular script:
    
    Thanks.
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Prabhjyot Kaur Nov 11, 2019 6:26 AM
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Hi, as already told earlier, I have set up using the following components:

AAoP v 7.3.0.0 (on premise)
Rhel 7
Tomcat version 7
JDK version 1.7
oracle 12c
ojdbc7.jar thin driver for oracle 12c

Though I am able to run all the sql scripts successfully, I am not able to log in to the back office application. That is the first application I try to log into. I am using the default credentials admin/admin and see the following in bo_logs:

I have also followed the instructions given on the link 000011858 - BackOffice Tools 'admin' user password reset in RSA Adaptive Authentication (OnPrem) but to no help. No errors are seen in catalina.out of Tomcat. Kindly help. Let me know of anything required from my side.
Thanks.
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- Jasmine Zakir @ Prabhjyot Kaur on Nov 11, 2019 8:37 AM
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  Looking at the error stack the database scripts did not execute successfully. Are you doing a fresh install or an upgrade?
  I would suggest you open a case with us by following the article below so that someone from the support team can have a live session and troubleshoot further.
  
  000036161 - How to open a technical support case via the Case Management portal on RSA Link
  
  Thanks,
  Jasmine
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  - Prabhjyot Kaur @ Jasmine Zakir on Nov 11, 2019 11:25 AM
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    Hi Jasmine, I am doing a fresh installation of the product. For your information, I have used oracle user (namely, oracle) to carry out the installation. Tomcat and JRE also have been configured in the user oracle's environment. Though I would open a case for this, but could you let me know which script(s) could have caused trouble?
    Thanks.
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    - Jasmine Zakir @ Prabhjyot Kaur on Nov 12, 2019 9:37 AM
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      All scripts cannot be executed with Oracle User each scripts has to be run with RSA schema and application user as described in the installation and upgrade guide.
      
      Thanks,
      Jasmine
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      - Prabhjyot Kaur @ Jasmine Zakir on Nov 13, 2019 3:34 AM
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        Hi Jasmine, I have run the scripts using their corresponding users only, like RSA_CORE for the schema owner of core db, RSA_CORE_USER as the core application user etc.
        
        While creating the databases for installation, I used the SID of the oracle database (namely, orcl) as the SID for the core, cm and bo databases. I hope I can go by the default terminology for the names of the users like RSA_CORE (schema owner of core db), RSA_CM, RSA_BO, RSA_CORE_USER, RSA_CM_USER and RSA_BO_USER and this has nothing to do with the oracle user (namely, oracle).
        
        Also, can you tell me if I go by the default terminology used in the installation, is the schema owner and the schema name the same? For example the schema and schema name of case management db use the same name RSA_CM. Is that the case?
        
        Thanks
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        Prabhjyot Kaur @ Prabhjyot Kaur on Nov 13, 2019 4:01 AM
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        As you had said to open a case, I tried doing that also, but when I click on My cases, I receive a login error. Can you please help with that?
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        Jasmine Zakir @ Prabhjyot Kaur on Nov 14, 2019 9:44 AM
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        Please send an email to support@rsa.com, and RSA Link team will be able to fix your access issues.
        Thanks,
        Jasmine
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        Jasmine Zakir @ Prabhjyot Kaur on Nov 14, 2019 9:45 AM
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        Could you please attach the complete install.log, and logs of the DB script run.
        Thanks,
        Jasmine
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        Prabhjyot Kaur @ Jasmine Zakir on Nov 14, 2019 10:29 AM
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        Hi Jasmine, please find the logs here. As I carried out the installation in three steps (first for just the databases, second for core apps and third for the bo apps), I am attaching the three corresponding files.
        
        Thanks.
        Attachments
        install3.log.zip58.4 KB
        install2.log.zip52.4 KB
        install1.log.zip15.5 KB
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RSA AAoP 7.3.0.0 database setup sql scripts won't run successfully

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