our customer notifies us about an issue regarding a request (product version i Via Lifecycle and Governance 220.127.116.11344 P04). Basically the request is stuck because the approval workflow doesn't start:
This is the request workflow:
And this is the approval workflow (it has not been modified and has always worked well):
In the logs it doesn't seem to be any issue related to this request.
What could it be?
Thanks in advance