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Approval Workflow not starting

Question asked by Maurizio Caglioti on Nov 4, 2019
Latest reply on Nov 6, 2019 by Maurizio Caglioti

Hi,

our customer notifies us about an issue regarding a request (product version i  Via Lifecycle and Governance  7.0.0.115344 P04). Basically the request is stuck because the approval workflow doesn't start:

 

 

This is the request workflow:

 

And this is the approval workflow (it has not been modified and has always worked well):

 

In the logs it doesn't seem to be any issue related to this request.

 

What could it be?

Thanks in advance

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