Muneendra Sriram

Change Request items are getting cancelled with unknown reason

Discussion created by Muneendra Sriram on Nov 11, 2019
Latest reply on Nov 12, 2019 by Ian Staines

Hello,

 

Change request is active state but change request items are getting cancelled with unknown reason. These CR items are cancelling when there is an Approval and Fulfillment escalation happens. 

 

Some of the CR items are getting cancelled at approval escalation process and some requests CR items getting cancelled in fulfillment escalation process(Only remainder email escalation out of box  workflow).

 

Note There is not cancel node/Job state operation is configured.

 

Could let me know what could be the reasons for cancelling only CR items with out any logs/reasons.

 

Outcomes