we are using 6.9.1 P16 version. All request raised through request form are stuck in request workflow or going for approval.
Request which are raised through Rule and Review are in Open state.#Request Workflow
A different way to look at this problem is that new requests are stuck behind other requests. Typically there is nothing wrong with the requests that are waiting to be serviced by the request queue, the problem is that the request queue is busy with some other request.
Identifying what request initially caused the problem can be difficult because once this queue is backed up there are typically dozens or hundreds of requests.The problem is typically one very large request, or sometimes a request that incorrectly spawned many workflow items. Requests from a review or Rule, particularity Role requests can sometimes be much larger than anticipated. There is no one solution as it depends on the cause. Ideally you want to cancel the problem request, but be aware that request cancelling also is mediated by WorkPoint so it puts the same load on the server as processing the request originally.
We had the same issue when we were running version 7.0.1. when we upgraded to 7.1.0 at first is seemed resolved but after some time it reappeared.
we have a support case for this.
The only workaround for us is to reboot the system.
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