i have migrated token to new RSA.
sometimes not always i get "Authentication method failed, passcode format error".
any specific reason for this error?
Thanks in advance
passcode format error means too many, or too few, characters in the [password/passcode] field.
Say I have a token 6 digits, and a 4 digit pin.
10 digits of incorrect numbers, is passcode incorrect, the format is correct though, system expected 10 characters
but 11 digits or 9 digits is passcode format error
since the format does not match any total expected number [userid] has assigned.
Most likely cause:
a) bad radius shared secret is the #1 cause, if a radius client.
a bad shared secret will make a pin+passcode of 4444567567 look like /0ab3/098f/3404/af2f/030b/....just a bunch of garbage
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