AnsweredAssumed Answered

RSA IGL - Email templates with built-in Image/Logo

Question asked by Armel Lupapi on Dec 1, 2019
Latest reply on Dec 3, 2019 by Armel Lupapi

Like • Show 0 Likes0
Comment • 5

Hi all,

Has any of you come across requirements of using your organization's logo/image within the system generated emails?

I know of one way of doing that, which is very technical though.

Import the image/logo on the app server or via the the GUI (Home>User Interface>Files>Images)

set the html tag to call the images on the email node definition, within the specified workflow.

This however would only work for emails generated from nodes within the workflows, not the review emails.

Any suggestions? I'd be shocked that RSA doesn't support such out of the box for the current or any future version.

Regards

Armel

Steve Alexandre Dec 3, 2019 7:48 AM

Correct Answer

Of course, you have to add it with the link from RSA when you have import your logo.

For example, we have imported our logo in the user interfaces images with a name "logo.png".

By clicking on it, we have a full link from RSA to the logo https://<your_server>/aveksa/main?ReqType=Table&TableID=FilesTable&Action=file&filename=logo.png

After that, we want for example to have logo when we generate a review on the mail automatically sent by RSA to the manager. So we have edited the template "NewReviewMailToReviewers". In the content at the top, we have simply put the html tag "<img src="https://<your_server>/aveksa/custom/images/logo.png" />"

Now when we run a new review, it's with our logo and custom text which is send to the reviewers.

PS : Ofc, replace <your_server> by your ip or fqdn of your instance .

It is what you want to do ?

See the reply in context

No one else had this question

Outcomes

Steve Alexandre Dec 2, 2019 10:56 AM

Hi,

For generic email like New review created, just edit the templates available under Admin>Email.

All our mails sent by RSA contains our custom logo of the company and some of them, text has been edited too to match the need.

1 person found this helpful

Actions

Armel Lupapi @ Steve Alexandre on Dec 3, 2019 7:41 AM

The >Admin>Email don’t have any tabs where I can configure logos.

Do you have examples of mails sent from your RSA IGL with the logo?

Regards

Armel

Actions

Steve Alexandre @ Armel Lupapi on Dec 3, 2019 7:48 AM

Of course, you have to add it with the link from RSA when you have import your logo.

For example, we have imported our logo in the user interfaces images with a name "logo.png".

By clicking on it, we have a full link from RSA to the logo https://<your_server>/aveksa/main?ReqType=Table&TableID=FilesTable&Action=file&filename=logo.png

Now when we run a new review, it's with our logo and custom text which is send to the reviewers.

PS : Ofc, replace <your_server> by your ip or fqdn of your instance .

It is what you want to do ?

2 people found this helpful

Actions

Jamie Pryer

@ Steve Alexandre on Dec 3, 2019 8:37 AM

thanks Steve Alexandre

Actions

Armel Lupapi @ Steve Alexandre on Dec 3, 2019 8:54 AM

Thanks.

I didn't know that the emai templates would accept the html tags, I though only the email nodes on workflow would.

If it's the case, it means that the html tag must be set in all my email nodes in my workflow as well.

Quite a tremendous job due to the amount of workflow with emails nodes i got.

Thanks very much

Regards

Armel

Actions

5 Replies

Steve Alexandre Dec 2, 2019 10:56 AM
Mark Correct
Correct Answer
Hi,

For generic email like New review created, just edit the templates available under Admin>Email.
All our mails sent by RSA contains our custom logo of the company and some of them, text has been edited too to match the need.
1 person found this helpful
Like • Show 1 Like1
Actions
- Armel Lupapi @ Steve Alexandre on Dec 3, 2019 7:41 AM
  Mark Correct
  Correct Answer
  The >Admin>Email don’t have any tabs where I can configure logos.
  Do you have examples of mails sent from your RSA IGL with the logo?
  
  Regards
  Armel
  Like • Show 0 Likes0
  Actions
  - Steve Alexandre @ Armel Lupapi on Dec 3, 2019 7:48 AM
    Unmark Correct
    Correct Answer
    Of course, you have to add it with the link from RSA when you have import your logo.
    For example, we have imported our logo in the user interfaces images with a name "logo.png".
    By clicking on it, we have a full link from RSA to the logo https://<your_server>/aveksa/main?ReqType=Table&TableID=FilesTable&Action=file&filename=logo.png
    
    After that, we want for example to have logo when we generate a review on the mail automatically sent by RSA to the manager. So we have edited the template "NewReviewMailToReviewers". In the content at the top, we have simply put the html tag "<img src="https://<your_server>/aveksa/custom/images/logo.png" />"
    
    Now when we run a new review, it's with our logo and custom text which is send to the reviewers.
    
    PS : Ofc, replace <your_server> by your ip or fqdn of your instance .
    
    It is what you want to do ?
    2 people found this helpful
    Like • Show 2 Likes2
    Actions
    - Jamie Pryer @ Steve Alexandre on Dec 3, 2019 8:37 AM
      Mark Correct
      Correct Answer
      thanks Steve Alexandre
      Like • Show 0 Likes0
      Actions
    - Armel Lupapi @ Steve Alexandre on Dec 3, 2019 8:54 AM
      Mark Correct
      Correct Answer
      Thanks.
      I didn't know that the emai templates would accept the html tags, I though only the email nodes on workflow would.
      
      If it's the case, it means that the html tag must be set in all my email nodes in my workflow as well.
      Quite a tremendous job due to the amount of workflow with emails nodes i got.
      
      Thanks very much
      
      Regards
      Armel
      Like • Show 0 Likes0
      Actions

RSA IGL - Email templates with built-in Image/Logo

Outcomes

Related Content

Recommended Content