I have installed th authentication manager and also added an agent on the server from a PC. After installing the Windows agent and configuring it, i tested the connectivity to the AM and it was successful. however, when i try to login with the passcode and token, it gives me no particular error but just returns to the login page. I also noticed another thing that is it duplicates the name account login (one will have normal windows sign on logo and the other will have RSA logo). something like this.
Tunde Sholanke,
When you try to authenticate with the new agent, are you seeing any failed authentication messages on the RSA Authentication Manager server? To do so, please read View Messages in the Activity Monitor. Messages here can help identify why authentication is failing.
When you set up the agent, do you recall setting up a challenge group for users? If so, what users are being challenged? See page 28 of the RSA Authentication Agent 7.4 for Microsoft Windows Group Policy Object Template Guide (English) for more information.
Regards,
Erica