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cannot login after installing and testing windows agent on PC

Question asked by Tunde Sholanke on Dec 4, 2019
Latest reply on Dec 4, 2019 by Jay Guillette

I have installed th authentication manager and also added an agent on the server from a PC. After installing the Windows agent and configuring it, i tested the connectivity to the AM and it was successful. however, when i try to login with the passcode and token, it gives me no particular error but just returns to the login page. I also noticed another thing that is it duplicates the name account login (one will have normal windows sign on logo and the other will have RSA logo). something like this. 

Login page of windows 10 after installing the agent

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