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Questions about version 7.1

Question asked by Lena Nilsson on Jan 9, 2020
Latest reply on Mar 11, 2020 by Jamie Pryer

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We are in the process of upgrading from our current version 7.0.2 to 7.1 or possibly 7.2.

Right now we have installed 7.1.1 P02 in a test environment to be able to test the functionality before installing in our production environment.

We now have some questions:

The ability for a reviewer to send email to the users in a review, is it possible to add this feature back to the product permanently and not just in the legacy feature?
(Attachment RSA 1 Pending revoke) We have logged in as a reviewer.
Why is it Pending revoke 0 in the general view when there is actually one (1) Pending revoke?
(Attachment RSA 2 Rows in a review) We have logged in as a reviewer.
Different spacing in different pictures or at different times. The lines are not visible, if you change view, they can appear for a while and disappear again.
(Attachment RSA 3 White fields) We have logged in as a reviewer.
There are white fields when you switch between completed and active. Sometimes, nothing at all is visible on the screen (completely white).

Note: Edited by JamieP to change from bullet to number list

Clive Morrish

Jan 17, 2020 4:51 AM

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For point 2, for the other buckets, the number of items will reduce as they're completed. For example, Previously Revoked 4 would reduce to 3 if you marked one of the items as Maintain or Revoke. Based on this, as no action is required for Pending Revoke it will always display 0.

With regards to the page sizing/spacing, do you not see the option to 'Set as default for all users'?

Out of interest, does this look improve if you remove the Entitlement Description column?

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Jamie Pryer Jan 9, 2020 10:17 AM
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Hey Lena,
Thanks for the post - glad to hear you are upgrading!

A couple of side notes:
- Taking the latest version is always a good idea to get the most out of the new product features and enhancements.
- Did you check out the recommended practices on upgrading, found here: RSA Identity Governance & Lifecycle Recommended Practices as they might help and be a good reference point too.
Questions:
1. We found we had too many features and that very few people were using this feature. What is the usecase and how much are the business using this?
2. hae you done a review refresh? i wonder if this happened (the revoke outside of the review), after the review was created?
3. which browser are you using? have you tried in another
4. which browser are you using? have you tried in another?
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Clive Morrish Jan 9, 2020 10:30 AM
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With regards to point 2, I believe the count against the bucket indicates the number of items that require action.

As Pending Revoke are automatically marked as Revoke and no action is required, the count will always be 0.
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Lena Nilsson Jan 15, 2020 6:15 AM
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Thank for your answer!
1. Our reviewers use that feature to ask users if that access right is something that is needed for their work right now.
  Also System Owners contact the reviewers for suggestions on how to act on the different access rights. It is a much appreciated function in our company.
2. I have done a refresh of the result but we can not see any difference. Maybe that is what Clive says but we can not confirm or deny at this time.
But we have some reflections about question 3 and 4:

We can not find the function Table Option in the Reviwers view in 7.1
Is it not possible to adjust text wrapping and Table width.

Can this affect the problem we are experiencing regarding rows and white fields. Also that the view/ window is cut so that the user needs to scroll to see the options columns and rows.

As an admin, this feature is available under table option in 7.1. Is it only the admin who can set up wrap and resize?

What is your recommendation for text wrapping and Table width for best effect for a reviwer, to adjust line breaking, white fields and cut view on laptop screen.

The above applies to both EDGE and CHROME on a laptop screen (see attachment)
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Lena Nilsson Jan 17, 2020 4:11 AM
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Thank for your answer!
1. Our reviewers use that feature to ask users if that access right is something that is needed for their work right now.
  Also System Owners contact the reviewers for suggestions on how to act on the different access rights. It is a much appreciated function in our company.
2. I have done a refresh of the result but we can not see any difference. Maybe that is what Clive says but we can not confirm or deny at this time.
But we have some reflections about question 3 and 4:

We can not find the function Table Option in the Reviwers view in 7.1
Is it not possible to adjust text wrapping and Table width.

Can this affect the problem we are experiencing regarding rows and white fields. Also that the view/ window is cut so that the user needs to scroll to see the options columns and rows.

As an admin, this feature is available under table option in 7.1. Is it only the admin who can set up wrap and resize?

What is your recommendation for text wrapping and Table width for best effect for a reviwer, to adjust line breaking, white fields and cut view on laptop screen.

The above applies to both EDGE and CHROME on a laptop screen (see attachment)
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- Clive Morrish @ Lena Nilsson on Jan 17, 2020 4:51 AM
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  For point 2, for the other buckets, the number of items will reduce as they're completed. For example, Previously Revoked 4 would reduce to 3 if you marked one of the items as Maintain or Revoke. Based on this, as no action is required for Pending Revoke it will always display 0.
  
  With regards to the page sizing/spacing, do you not see the option to 'Set as default for all users'?
  
  Out of interest, does this look improve if you remove the Entitlement Description column?
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Lena Nilsson Jan 20, 2020 9:01 AM
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As an administrator you see these options and can make the settings, but not as a reveiwer. There are those reviewers who do their review on a laptop and others who have full screen. As a reviewer you se this

It would be good if you could costumize the look to your own wishes.

The look without The Entitlement description column:
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- Clive Morrish @ Lena Nilsson on Jan 20, 2020 12:48 PM
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  I think the screenshot is missing
  
  I assume you've tried both settings to see how it impacts the end user view?
  
  Resize to window
  Resize to data
  
  Additionally, if you think there's room for change/improvement to the options available, it would be worth raising this on the Idea forum: RSA Ideas for RSA Identity Governance & Lifecycle
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Lena Nilsson Jan 21, 2020 4:20 AM
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Hi,

I am sorry about that. Here is the images.
Good idea, I will raise this question on the idea forum.
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Jamie Pryer Mar 11, 2020 7:16 AM
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thanks for the help Clive Morrish

Lena Nilsson - did you decide which version to go with? i would strongly recommend v7.2x
we have also setup a hub to help with the migration to this version specifically, found here:
RSA Identity Governance & Lifecycle 7.2 Enablement Hub
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