Hi,
We're looking for a way how to allow approvers revert their approval action. In case an approver approves access request, but later changes his mind, he should have available an option to cancel completed approval. Is this possible to configure/enable?
Thank you,
Martin
That's not how the workflows are designed to work. Once an approver has an item, the workflow will continue to move through the process as defined. They will not be able to reject an item unless another approval/activity node is assigned to them later on in the defined process.
The only action possible without having a specific activity/approval task would be to cancel the whole change request.
To add to this: for how long do you want to keep the request open for approvers to change their minds?
You could always offer the ability to revoke an entitlement from a user either via a form or via a (regular) access review.
I would however start with the question how big of an impact such approval decisions really are. How often does that happen (how high % of total requests are we talking about)? How long between the original decision and the realization that it was wrong?
Also: could the % be lowered by educating the approvers better? or by providing them with more info?
That's not how the workflows are designed to work. Once an approver has an item, the workflow will continue to move through the process as defined. They will not be able to reject an item unless another approval/activity node is assigned to them later on in the defined process.
The only action possible without having a specific activity/approval task would be to cancel the whole change request.