AnsweredAssumed Answered

Windows Authentication Manager & Expired Password Change

Question asked by Daniel Cole on Feb 27, 2020
Latest reply on May 28, 2020 by Steven Spicer

We are currently experiencing an issue with the Windows Authentication Manager app where users are unable to change their password while logging in, in the case that their windows password has expired.

 

The users authenticates with their RSA pin and token successfully, and Windows prompts that the password has expired and needs to be changed. The users provides their old password, new password (and confirmation), however this doesn't get accepted and the user is pushed back to the login screen.

 

Looking for suggestions on what might be causing this behaviour. We have only recently implemented the system, so have just come across this scenario for the first time.

 

Thanks,
Daniel

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