I am a Bank of New York employee trying to get a soft token for RSA soft token request to work from home. The site <URL redacted> will not accept my RSA User ID or password even though it's a RSA site.
Have you contacted your helpdesk? I'm afraid that, even though it uses RSA technology, the site is owned and operated by BNYMellon and we have no view into it or control over its configuration or workflow.
I redacted the URL you mentioned in your post for security reasons. Please see Tips for Posting Questions to the RSA SecurID Access Community for information on posting personally identifiable information on a public site.
To request an RSA SecurID software token, please contact your company help desk.
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