Recently, one of our users reported one of the activities assigned to him closing automatically, without him performing any action.
The activity shows the following message:
Only one resource needed to complete the work assigned. Work completed by <Name of assignee>
Does anyone know why the system is doing this? The user reported not having performed the activity, nor having actually performed the work it required. He did report closing another activity belonging to the same change request, but there did not seem to be any overlap in the work he performed for it.
There was a feature change in 7.1.1 P04 and later that modifies this behavior. (not back ported to 7.1.0)
Review the following KB articles and see if this provides you with a solution.
000037979 - How approval activity behaves when change request items are grouped by category in RSA Identity Governance & Lifecycle
000037978 - When approval activities are grouped by category, they auto-complete when one of the items is rejected in RSA Identity Governance & Lifecycle