Can Token packs that have been decrypted but not imported into the security appliance be re-decrypted by support? (lost Decryption Code File)
I see that media replacements are limited. but I can't find a clear answer on decryption.
Can Token packs that have been decrypted but not imported into the security appliance be re-decrypted by support? (lost Decryption Code File)
I see that media replacements are limited. but I can't find a clear answer on decryption.
Hello Casey,
You can decrypt the tokens from the CD again, if you have the decryption file.xml, if not, you have to open a case with CAM Support. as they will provide you with the decryption file again,
If it is under a limited number of days, yes RSA can likely do something. If over a certain period of days, whatever token seeds are related to that, no longer exist in any form on RSA/DELL/EMC anywhere, they are erased for good. So, as long as the limit of days where we can recreate the download have not passed, we can likely fix things and get your items and related seeds sorted out.
Casey Williams,
I've moved your question to the RSA SecurID Access space where it will be seen by the product's support engineers, other customers and partners. Please bookmark this page and use it when you have product-specific questions.
Alternatively, from the RSA Customer Support page, click on Ask A Question on the blue navigation bar and choose Ask A Product Related Question. From there, scroll to RSA SecurID Access and click Ask A Question. That way your question will appear in the correct space.
Regards,
Erica